fbpx

Agent status

Provide add/remove/pause/unpause agent from queue remotely.

API URL:

https:// voiptech.pri /API/UpdateAgentState.php

Example:
https:// voiptech.pri /API/UpdateAgentState.php?action=pause&agent=xxx&[email protected]&password=yyyy

This API allows you to perform the following operations:

  1. Pause/Unpause agent from specific/all queues with optional reason
  2. Add/Remove agent from queue.
  3. Show specific queue statistics or all organization queues statistics.

Option to send request:

  1. GET

Response format:

  1. JSON

Available parameters

Demand Description Parameter
Mandatory Organization user name username
Mandatory Organization user password (recommended to use MD5) password
Mandatory pause – pause specific agent from queue. Agent parameter must be set. If queue parameter is set then the agent will be paused from this queue if not, agent will be paused from all queues.

Reason parameter can be followed the queue name with optional pause reason ;

unpause – unpause specific agent (same optional as pause above);

showqueue – provide queue information (with queue parameter) or all organization queues when no queue parameter set .

showqueuestat – provide queue statistics (with queue parameter) or all organization queues when no queue parameter set .

add – add agent to queue. Queue parameter must be set ; remove – remove agent from queue. Queue parameter must be set;

showstate – provide agent state with reason. Agent parameter must be set

 action
Per action Set the phone number where the specific agent sitting now.

Agent should first login and after successful login send this parameter where he's sitting.
Additional parameter by the name of alias can be added to set the agent alias name. if alias is not set the agent alias name will be as the agent phone number.

 agent
Per action System queue number queue

שתף עם חברים
רגע לפני בחירת מרכזיה \ מוקד טלפוני , רוצים לדעת יותר ?
השאירו פרטים ויועץ תקשורת יחזור אליכם עם הצעה משתלמת.

צרו קשר